Project Title: Oracle Database Support 24/7

Description: Delivering 24/7 Oracle database support with robust SLAs to ensure high availability through RAC and DR solutions. Seamlessly integrating with platforms like Siebel, PostgreSQL, and MySQL while managing multiple vendor interactions. Key services include proactive monitoring, automation of recurring tasks, storage management, performance tuning, and point-in-time recovery. Our approach prioritizes operational excellence, leveraging Oracle MetaLink for issue resolution, daily health reports for transparency, and alerts for real-time responsiveness.

Challenge:

• Infrastructure was not laid with best practices
• High Availability was not in functional state
• Integrations with other sources having frequent failures
• User access and security issues
• No database servers health check
• No real time alerting and notifications
• No Documentation Available

Solution:

Create the architecture diagrams and worked with vendors to enforce the infrastructure as per oracle best practices

High Availability enabled

Intensive cross team and vendor working to fix the issues

Database User security roles defined

Daily Automated Health check configured

Real time alerts configured for timely action

Almost all known operations documented

Project Outcome:

• Database servers’ migration from legacy hardware to new BareMetal
• Major version upgrades and keep the high availability intact
• Capacity of the servers calculated
• Backup and Recovery strategies implemented to rebuild at any disaster point
• Proactive measures (alerting) to keep the servers up and running